Customer Support

In accordance with the provisions of Law 44/2002 and ECO/734/2004, Anchor Capital Advisors EAFI has a Customer Service Department (DAC) whose mission is to address grievances and complaints from its customers in the scope of protection to users of financial services such investment services company is authorized to provide.

Anchor Capital Advisors EAFI has a legal obligation to handle and resolve complaints addressed to its Customer Service Department at the latest within two months from the claim presentation in the terms established by the Regulations for the Protection of Clients.

Regulations for the Protection of Clients:
The Rules for Customer Protection is available in its entirety at the registered office of Anchor Capital Advisors EAFI and can be obtained by clicking on this link. And on the website of the National Securities Market Commission (CNMV): http://www.cnmv.es/Portal/Consultas/ESI/EAFI.aspx?tipo=EAF&numero=94&vista=16

Customer Service Department:
It is reported that Anchor Capital Advisors EAFI has its DAC functions delegated to General Council of Economists of Spain, EAF-Economists Financial Advisors:

    Consejo General de Colegios de Economistas
    Economistas Asesores Financieros
    C / Nicasio Gallego, 8
    28010 Madrid
    Phone: 914322670
    Fax: 912976017
    Email: eaf@economistas.org

It also reports the obligation to make a prior complaint to the DAC of Anchor Capital Advisors EAFI before resorting to the CNMV Claims Service, without prejudice to the client's right to pursue the claim with the Service in the event of disagreement with the resolution of his claim by the Customer Service Department (DAC).

Complaints Service of the National Securities Market Commission (CNMV):
Having exhausted the route of complaint to the Customer Service Department of Anchor Capital Advisors EAFI you may address your complaint to the CNMV Claims Service:

    CNMV - Oficina de Atención al Inversor
    C/ Edison, 4
    28006 Madrid
    Teléfono: 902 149 200
    http://www.cnmv.es/portal/Inversor/Como-Reclamar.aspx